Shipping & Delivery
Shipping & Delivery
Everything you need to know about how your order reaches you. If anything here doesn't answer your question, email support@lorezbeauty.com and we'll help.
Where we ship
We currently ship to the Netherlands, Belgium and Spain. We're working on adding more countries — if yours isn't listed yet, it's coming.
Shipping costs
- Standard shipping — €7.95 on orders under €34.95
- Free shipping on orders of €34.95 and above
The exact cost is always shown at checkout before you pay. No surprises at the door.
How long it takes
Processing: 1–2 business days. We prepare and hand over your order to the carrier.
Delivery: 6–12 business days after dispatch, depending on your country and the carrier.
So most orders arrive within roughly two to three weeks of ordering. We'd rather tell you that honestly up front than promise something we can't keep.
Tracking your order
As soon as your order ships, we email you a tracking link. Two things worth knowing:
- Tracking can take a few days to start updating after dispatch. That's normal with international carriers and doesn't mean anything is wrong.
- If your tracking hasn't moved in over a week, email us with your order number and we'll chase it up.
Customs and import charges
All prices on our site include VAT. Orders within the Netherlands, Belgium and Spain are not subject to additional customs or import charges.
Wrong address or a change of plan
Contact us at support@lorezbeauty.com with your order number as soon as you can. If the order hasn't shipped yet, we can usually fix it.
Something went wrong
If your order arrives damaged, incomplete, or doesn't arrive at all, email us with your order number and we'll sort it out. If it's our mistake, we cover the cost of putting it right.
See our return policy for how returns and refunds work.