Shipping policy

Shipping policy

Here's everything you need to know about how your order gets to you — honestly and without surprises.

Shipping costs

Shipping costs
Standard shipping is €9,95. Orders of €59,95 or more ship free. The exact shipping cost is always shown at checkout before you pay.

Where we ship

We currently ship to the Netherlands, Belgium, Germany and Spain.

Processing time

We usually process and dispatch orders within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next working day.

Delivery time

Once your parcel is on its way, delivery typically takes 7–14 business days, depending on your country and the carrier handling the final leg. We work with international logistics partners, and we'd rather give you an honest estimate than a promise we can't keep. During busy periods (holidays, sales), delivery can occasionally take a little longer.

Tracking

As soon as your order is dispatched, you'll receive a shipping confirmation email with a tracking link. Tracking updates can take a few days to appear after dispatch — that's normal with international carriers. If your tracking hasn't updated for more than 10 business days, email us and we'll look into it right away.

Address mistakes

Please double-check your shipping address before completing checkout. We're not responsible for delays or failed deliveries caused by an incorrect address. If a parcel is returned to us for that reason, we'll contact you to arrange reshipment — additional shipping costs may apply.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, email us at support@lorezbeauty.com within 7 days of the expected delivery date (or of receiving a damaged item). We'll make it right with a replacement or a full refund — no fuss.

Customs & import

All prices include applicable taxes. You won't be asked to pay any extra charges on delivery.

Questions?

Email us at support@lorezbeauty.com — we reply within 24 hours on business days.